Terms And Conditions Of Service

Privacy Terms

Ikut Kiri uses cookies. By using Ikut Kiri, it's sites, apps and services you agree to Ikut Kiri's cookie usage.

Ikut Kiri collects and stores data related to registered customers and visitors. The data is stored securely and is not shared with any 3rd parties. By using Ikut Kiri, it's sites, apps and services you agree to Ikut Kiri gathering, storing and using your data.

Returns Policy

Ikut Kiri agrees to accept product returns provided that:

  1. The product is returned to Ikut Kiri within 14 days.
  2. The product is in a new, unused condition and still in all of it's original packaging.
  3. The product is faulty or is not the product that was ordered

Ikut Kiri will not accept returns in the following cases:

  1. The customer no longer wishes to purchase the product.
  2. The customer has used the product or removed it from it's original clean packaging.
  3. The customer ordered the wrong product or failed to specify specific details accurately that resulted in the delivery of a product not to specification.
  4. Any returns that are not received by Ikut Kiri within 14 days.

Ikut Kiri agrees to replace return items within 14 days with direct replacements or provide a refund for the amount paid within 14 days. Depending on the payment method used at the time of purchase, Ikut Kiri may at it's discretion pass on payment processing charges to the customer. If a refund is issued by Ikut Kiri it can only be done by using the same payment method used by the customer, except for cash payments which can only be refunded by bank transfer. By using Ikut Kiri's services you agree to the returns policy.

100% Money Back Guarantee

Ikut Kiri agrees to provide a full refund so long as:

  1. The product is returned to Ikut Kiri within 14 days.
  2. The product is in a new, unused condition and still in all of it's original clean packaging.
  3. The product is faulty or is not the product that was ordered

The refunded amount will be less any postage & shipping charges.

Delivery Charges

ikut kiri free delivery zone

Location Weight Charges
East Malaysia < 1KG Free
East Malaysia Over 1KG Customer pays
Peninsular Malaysia < 1KG Free
Peninsular Malaysia Over 1KG Customer pays
Klang Valley (< 65KM from KLCC) Any weight Free
Overseas Any weight Customer pays

Free Delivery Policy

Ikut Kiri delivers for free within the Klang Valley which is generally an area of less than 65KM from KLCC. Delivery is also free to anywhere in Peninsular Malaysia except for heavy orders over 1KG.

  • Less than 1KG - Free anywhere in Malaysia.
  • Any weight and in the Klang Valley (less than 65KM from KLCC) - Free
  • More than 1KG and outside the Klang Valley (more than 65KM from KLCC) - Sales team will contact you to tell you the courier charges - Customer pays

East Malaysia Delivery

For delivery to East Malaysia such as to Labuan, Sabah & Sarawak for heavy items (> 1KG> delivery charges apply. Place your order as usual and then our sales team will contact you to inform you how much the delivery charge will be using a courier service.

  • Less than 1KG - Free.
  • More than 1KG - Sales team will contact you to tell you the courier charges - Customer pays

Overseas Orders

Ikut Kiri delivers anywhere in the world. Please complete your order and pay. Next, we will contact you to inform you how much the shipping is to your country and then you will need to pay for the shipping charges.

Any import duty, fees or taxes charged by customs in your country are the sole responsibility of the customer. Ikut Kiri advise you to check with your customs and postal service to advise you further on any taxes, duty or charges applicable at your side.

Order Fulfillment & Completion

An order is considered completed when:

  1. Customer has collected and paid for the order.
  2. Customer has received the order and paid cash on delivery.
  3. Ikut Kiri has posted the order and provided a tracking number.

Note that after posting, Ikut Kiri is no longer responsible or liable for your order - the responsibility is with the postage / shipping company to deliver the order and the responsibility as the owner of the items being delivered is with the customer. If any orders or parts of orders are held by the postage / shipping company or by customs / border controls, it is the sole responsibility of the customer to redeem the ordered items from them.

Affiliate Terms & Conditions

All affiliates must be:

  1. Over 18 years of age
  2. Malaysian citizen
  3. Operating on an independant & a self employed basis

Affiliates can't do the following:

  1. Promote or buy keywords or keyword advertising (including use of meta tags) that represent the Ikut Kiri brand, miss-spellings or otherwise confusing or overly similar keywords to the term "Ikut Kiri".
  2. Promote, register or link to any domain names or sub-domains that contain the term "Ikut Kiri" other than the official Ikut Kiri site - http://ikutkiri.com. This includes any miss-spellings or confusingly similar terms.
  3. Feature, promote or link to any illegal or adult content, or offer any content, product or service that is illegal in Malaysia.
  4. Use any method of marketing that can be interpreted as SPAM, such as mass-emailing unsubscribed people.

Important notes on Affiliates:

  • Ikut Kiri affiliates are not employed by Ikut Kiri. All affiliates are self employed contractors and Ikut Kiri is not liable for the actions of such contractors.
  • Any affiliates who do not follow the rules will have their affiliate accounts terminated without notice and any outstanding balance or payments will be made null and void.
  • Additional terms and conditions apply.

Ikut Kiri Sales Hotline

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011 51515 883
011 31791 426
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